In the event of property owners electing to retain their own management and marketing, but recognizes the need for a support structure from a specialist management company, MHS can offer the following Technical Support;
- Development of operational Policies & Procedures for the operation.
- Development of minimum brand standards for the operation.
- Provision and access to a central procurement service.
- Building a Mystery Guest analysis service.
- Action plans and audits to ensure that guest service levels are maintained.
- Regular Operational and Financial audits to ensure that full potential performance is realized.
- Preparation of budgets.
- Quality control and action planning to achieve and maintain the required standards.
- Developing Human Resources Policies and Procedures for the operation.
- Staff Training, in both operational rolls as well as senior posts in terms of skill transfer.
- Developing specialized accounting, property management and reservations systems.
- Full reporting and monthly action plans.
- Developing and monitoring the Food & Beverage action plan.