MHS can offer the following human resources & training services;
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Talent Acquisition & Recruitment.
• End-to-end hiring process for front-line, mid-level, and executive hotel staff.
• Position profiling and competency-based assessments.
• Local, regional, and international sourcing based on hotel positioning. -
Onboarding & Orientation Programs.
• Customized onboarding plans for smooth integration.
• Brand culture and service standards immersion.
• Property-specific SOP (Standard Operating Procedure) briefings. -
Training & Development.
• Frontline staff training: guest service, housekeeping, F&B, and concierge.
• Management and leadership development programs.
• Ongoing soft skills, language, and safety training.
• Online and on-site learning modules. -
Performance Management.
• Setting KPIs and service benchmarks for hotel teams.
• Employee evaluations, 360° feedback systems, and appraisal processes.
• Incentive programs tied to performance outcomes. -
Employee Engagement & Retention.
• Employee recognition and reward systems.
• Staff wellness and work-life balance initiatives.
• Culture-building activities and surveys. -
HR Compliance & Documentation.
• Labor law compliance, contracts, and benefits administration.
• HR audits and risk management.
• Employee handbook and policy creation. -
Succession Planning & Career Pathing.
• Identifying high-potential staff for future leadership roles.
• Mentorship and internal promotion pathways.
• Pre-opening and feasibility studies.